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Automotive Customer Service Advisor


This mission of this program is to provide quality customer service, marketing, merchandising, parts specialist, and entry-level management training for a variety of occupations.


This provides graduates with the opportunity to enter a high-wage, in-demand career in automotive sales and service. The program is designed to provide students with 240 hours of classroom instruction and 150 hours of dealership training with the culminating goal of graduates becoming employed in dealerships as a Service Advisor Consultant.

The Service Advisor Consultant program content provides students with an introduction to automotive basics, planning, management, finance, product skills, principles of technology, labor issues, community issues, health, safety, and environmental issues.

Occupational Completion Points (OCPs)

This program is a planned sequence of instruction consisting of nine occupational completion points. OCPs provide a student with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles.

Academic Skill Level Required to Complete the Program

T400910 OCP Postsecondary Program of Study 600 Hrs
AER0075 A Introduction to Automotive Service Advisor 75
AER0076 Introduction to Automotive Customer Service 75
AER0077 Dealership Policies and Protocols 90
AER0946 Dealership Service Advisor Internship 210
AER0078 B Service Advisor Parts Analyst 150

Program Overview

Program Overview

Industry Certification/Licensure

Near the completion of the program, students take these exams from the National Institute for Automotive Service Excellence:

  • Automobile Service Consultant - C1


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