***For employees needing technical assistance, please call the Helpdesk at 407-317-3375.***

***Parents or non-employees needing assistance,  please contact your child's school or refer to the Orange County Public Schools homepage.***

ITS is a division within OCPS that supports the district's technology efforts by ensuring the safety and stability of equipment, as well as the security of online endeavors. This is achieved through several avenues such as, but not limited to, VoIP telecommunications, Computer and Hardware Management, Software Applications, and Information Security. The departments listed below work together to ensure a positive technological experience for parents, students, and staff. Access the Service Level Agreement for a copy of the latest ITS SLA.

Business Operations

The Business Operations office supports ITS with various functions of purchasing, budget reporting, and ensuring that IT products being purchased meet ITS standards. In addition to financial support, technological support is provided to district staff through the helpdesk center, Customer Care. Other services provided through Device Management include hardware support, for students and staff, at both the school and district level.

Enterprise Project Management Office

The PMO area manages large technology related projects, and the governance by which projects are selected and prioritized.

Information Security

Information Security delivers and maintains an information security program that safeguards information assets against unauthorized access, use, disclosure, modification, damage or loss. Through the use of systems, policies, and procedures the team supports the District's goal of providing a safe learning and working environment.



Infrastructure is a high-performing and dedicated team of IT professionals who provide a wide range of support services for the district in areas such as data center and cloud server, network and internet connectivity, applications, and devices. 

SAP Basis Business Systems

This section of ITS is comprised of three areas:  Applications, Enterprise System Administrators, and Web Services. The Applications area is responsible for both school and business software application development for the district. They're also in charge of the integration between different systems to ensure seamless communication and reporting capability. The primary function of Enterprise System Administrators is to manage the District's business system environments - SAP and EDW. They also provide technical support to the Applications team, Business Areas, Business Analysts, and End Users. Web Services collaborates with the staff at school and district levels to ensure custom web applications and SharePoint are meeting their needs.

Student Information Systems

The Student Information Systems department provides configuration, maintenance, support, and training for the administrative student information system - Skyward. It also provides student source data to approximately 100 other systems. The teacher portal-Educator Access +, the parent portal-Family Access, and the student portal-Student Access are all modules within Skyward. This department relies on the requirements developed by the Instructional Process Specialist groups and the Business Process Owners to configure Skyward to meet the needs of our students, parents, and schools.

Interested in working for ITS? Visit the Human Resources department page to view job information, then search for and apply to open postings. 

Information Technology Services (ITS)

Ronald Blocker Educational Leadership Center 445 West Amelia Street Orlando, FL 32801 407.317.3200 ext. 2003915