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Lodging Operations

Mission

The mission of this program is to passionately prepare students for a new career in the hospitality field, and to develop those persons who wish to enhance their professional skills.

Description

This program prepares students for employment as entry-level line supervisors and management/supervisors in the large hospitality industry in Central Florida. Training includes on-the-job shadowing, supervision and management skills, front office training, housekeeping operations, security, quality guest services training, sales and marketing, food and beverage, and basic computer training. This program is offered in both traditional classroom instruction and online learning settings.

Occupational Completion Points (OCPs)

This program is a planned sequence of instruction consisting of three Occupational Completion Points. OCPs provide a student with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles.

Academic Skill Level Required to Complete the Program

Grade 9 math, language and reading.

M607010 OCP Postsecondary Program of Study 600 Hrs
HMV0740 A Guest Services Agent 150
HMV0201 B Front Desk Agent 300
HMV0202 C Lodging Manager 150
Dual Enrollment available for high school students.

Program Overview

Program Overview

Industry Certification/Licensure

Near completion of the program, students take at least two of the following certification exams from the American Hotel and Lodging Association and National Restaurant Association:

  • Certified Front Desk Supervisor (CFDS)
  • Certified Guest Service Professional (CGSP)
  • Hospitality Skills Certification for Line-Level Staff
  • Safe Staff Foodhandler Certification

Optional Exam(s)

  • National Professional Certification in Customer Service, National Retail Federation
  • ServSafe Certified Food Protection Manager

Articulation

Upon successful completion of this program, students enrolling in an AS degree program are eligible to be awarded articulated credits at:

  • Valencia College:
    • Hospitality and Tourism Management AS degree - 9 - 12 credits

Campuses

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