About Lodging Operations

The Lodging Operations program prepares students for employment as guest service/front desk agents and entry-level supervisors in the fast growing hospitality industry in Central Florida. Students will receive training in hotel operations, focusing on the front office, housekeeping operations, food and beverage management, and sales and marketing. Coursework emphasizes developing quality guest service and leadership/supervisory skills. Students will be able to practice skills learned on a hotel front office systems as well as in a virtual hotel training simulation.

The mission of this program is to foster growth and development igniting students' passion for hospitality and preparing them for a fulfilling professional journey.

Program of study

The program is a planned sequence of instruction consisting of three occupational completion points (OCPs), linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system. Academic skill level required to complete the program: Grade 9 language, math, and reading.

Schedule and cost

The Lodging Operations program length is 600 hours.

For tuition, fees, and materials, see the 2026–27 Student Costs Chart.

Certifications and college credit

Industry certifications and licensures

Near completion of the program, students take at least two of these certification exams from the American Hotel and Lodging Association and the National Restaurant Association:

• Certified Front Desk Supervisor (CFDS)
• Certified Guest Service Professional (CGSP)
• Hospitality Skills Certification for Line-Level Staff
• Safe Staff Food Handler Certification

Optional exams

• National Professional Certification in Customer Service, National Retail Federation
• ServSafe Certified Food Protection Manager

Articulation of college credits

On successful completion, students enrolling in an A.S. degree program are eligible for articulated credits at Valencia College:

• Hospitality and Tourism Management A.S. degree, up to 15 credits

Where this program is offered

Lodging Operations is offered at two Orange Technical College campuses:

• South Campus — 2900 West Oak Ridge Road, Orlando, FL 32809 · (407) 251-6000
• West Campus — 2010 Ocoee Apopka Road, Ocoee, FL 34761 · (407) 905-2000

Admissions requirements

• Valid government identification
• Two proofs of Florida residency for the in-state tuition rate
• Basic Skills Requirement: CASAS Reading Goals 2 and CASAS Math Goals 2

Basic Skills Exemption

Students may provide one of the following:

• Official college transcript showing a degree earned
• Official State of Florida public high school transcript (2007 or after)
• Official documentation of a passing score on a state-approved industry certification or licensure exam related to the program of study
• Official concordant test scores no more than 2 years old (PERT, GED®, SAT, ACT, WBST, Accuplacer)
• Active-duty military status

Paying for the program

Orange Technical College does not offer federal student loans, but provides pathways to fund your education through grants, scholarships, Veterans educational benefits, and alternative funding sources.

• Complete the FAFSA at Student Aid website
• Meet with a Financial Aid staff member at least 2 weeks before registration

FAFSA school codes

How to enroll

• Explore the program overview at Orange Technical College website or in the Admissions Office.
• Complete or update your student application.
• Meet with an Admissions Counselor to review the checklist and program information.
• Provide your official high school, GED®, or college transcript, if applicable.
• Provide disability documentation for accommodations, if applicable.
• Complete the Florida Residency Verification form (1 year of Florida residency is required for resident tuition rates).
• Take the CASAS Goals Test or provide proof of exemption, if applicable (government-issued photo ID required).
• Complete the FAFSA at Student Aid website, if applicable.
• Meet with a Financial Aid Office representative.
• Complete the online student orientation video, in the Admissions Office or from home.
• Register for class and complete the Model Release form.
• Make payment or bring a financial aid voucher to the Business Office to get your student schedule and ID badge. Both must be presented to your instructor on the first day of class.

Some programs have additional requirements. Your Admissions Counselor will confirm what applies to you.

Conduct and accessibility

Code of Student Conduct

Minimum standards of dress and grooming apply to all students; some programs have specific dress code requirements found in the Student Handbook and program orientation materials. The full Code of Student Conduct is available at OCPS website.

Students with disabilities

Orange Technical College is an Equal Access / Equal Opportunity institution, in compliance with Sections 504 and 508 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). Disclosure of a disability is voluntary. To be eligible for accommodations, provide appropriate documentation of a disability, dated within 5 years, to a counselor in Student Services or the Office of Admissions. All information is kept confidential.