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Enterprise Desktop and Mobile Support Technology

Mission

The mission of this program is to prepare students for employment or advanced training in a variety of occupations in the information technology industry.

Description

This program focuses on operation, configuration, and troubleshooting of current operating systems, mobile devices, and a variety of enterprise PC hardware. Included is development of skills in installing, configuring and troubleshooting of business applications, fundamental network concepts, printers, cabling, PC hardware, software, iOS, Android and more. The program develops attitudes and relationship skills required in a customer service industry with focus on technical skill sets required by local employers in the IT field. The structure of this program is intended to prepare students to complete the CompTIA A+ and, optionally, the Network+ industry certifications. The course content includes, but is not limited to, communication, leadership skills, human relations, employability skills, and safe and efficient work practices.

Occupational Completion Points (OCPs)

This program is a planned sequence of instruction aligned with industry standards consisting of four occupational completion points. OCPs provide students with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles.

Academic Skill Level Required to Complete the Program

Grade 10 math, language and reading.

Y300600 OCP Postsecondary Program of Study 1050 Hrs
CTS0000 A Computer Hardware Fundamentals 150
CTS0001 Operating System Fundamentals 150
CTS0002 B Advanced Operating Systems 150
CTS0003 Mobile-Security-Domain Environment Fundamentals 150
CTS0005 C Desktop Support Technician 150
CTS0020 D Network Fundamentals 150
CTS0033 Network Technician 150
Dual Enrollment available for high school students.

Program Overview

Program Overview

Industry Certification/Licensure

At the appropriate time during training, students take the following certification exams from the Computing Technology Industry Association (CompTIA):

  • A+ Certification
  • Optional Network+ Certification

Articulation

Upon successful completion of this program, students enrolling in an AS degree program are eligible to be awarded articulated credits at:

  • Valencia College:
    • Network Engineering Technology AS degree – 3 - 6 credits
    • Computer Information Technology AS degree – 3 - 6 credits

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